Purchased my last vehicle there, I am well pleased. I will shop there again
I just waited 4.5 hrs for routine Toyota care for my car when they said it should take 2. The girl also asked me if I wanted a couple other things done that were overdue. I asked her to quote me a total. I was shocked to see the final bill was $137 more than the quoted total. When I brought that to the clerk's attention, she said I quoted you the amount without the oil change and tire rotation (which was what I was originally there for). I then stated I felt deceived into getting more things done due to a shady inaccurate "total." They gave me a 10% discount when they noticed they had made a mistake in trying to scam someone that can do simple math, but regardless I feel they purposefully lied to me about the grand total to get me to agree to more. This is a slow and even worse a dishonest dealership. I am very displeased with their service and do not recommend them. Will not be going back.
Good place to get your vehicles serviced. The some of the service advisors are pretty much nice
went to van trow 3 time for the same issue popping coming from the right front passenger suspension and they told me 3 times they could hear anything at all and one of the customers recommended toyota of bastrop and i took it there after waiting 4 hours for them to tell me they didnt hear anything and the one in bastrop drove it and told me my strut mount was wore out and they are fixing it screw van trow and their sketchy team
Love Chris on the pre-owned side and Josh in accounting is awesome. Love the experience we had here.
Van Trow Toyota is a US Car Dealer based in Monroe, Louisiana. Van Trow Toyota is located at 2015 Louisville Ave, Monroe, LA 71201, USA.
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