Me being 6 months pregnant and craving a jalapeño pretzel stopped at the kiosk in the middle of pecan land mall where only one person was in line. I expected a 10 min wait seeing as that's what happens every single time I go there. I waited in line for over 10 min where I already asked once if they had what I wanted. The 2 young employees looked over their shoulder in response and continued to talk amongst themselves and finally came to counter 8 min to tell me after they looked on the counter once to tell me they were out of them. The jalapeños are kept in a cooler under in counter and the pretzel only consists of a few pieces Ina regular pretzel. I will never go back. I believe any business that cares about their customer service should be better managed than that!!!
After reading these reviews I completely disagree! I loved Auntie Anne's in Pecanland Mall! Sure the wait time can be long! But let's not exaggerate the wait time guys remember pretzels take time! This isn't a frozen pretzel these are soft handmade pretzels the cook in a real oven! The cashiers are very nice and are always eager to help. They do the best they can with the space they are given. If you have been there on a Saturday you will see that they work hard to make customers happy and they are consistently giving free product and coupons. As for the pay in advanced issue....what other food place in the mall let's you walk off and come back when your ready without paying. I mean honestly cut them some slack. The pretzels are soft warm and amazing an they never disappoint.
Worst food and cherry mixer ever! I have eaten here before but this was horrible. I actually threw my food. Away
The worker was rude. They sell customers items they dont have and you have to take something else or you will be out of your money because they will not give you a refund. We walked out with anything not even our money. When i talked to the manger a couple days later he was just as rude. Im so done!!!! Oh yes this was at the pecanland mall in monroe la. and it seem im not the only one that has problems from there. It was a girl with brown hair and a smart mouth guy named Ryan!!!!!
We drive 2 hours for my mom to go to the doctor, and after being at the hospital all day, I'm starving! Which we finally get a bite to eat and our desert is Auntie Anne's! So we always buy 4 pretzels salted, eat one on the way home, save the other one for the next day. Which are great heated up! Well I get home tonight after my two hour drive only to open the bag and have 2 literally "burnt" pretzels! I don't think the girls working tonight would have sold them to their own mom. $15 WASTED!!! I will "NOT" be back so disappointed!!! Just sucks to spend $15 on 4 pretzels and extra cheese for NOTHING!!! My dog wouldn't even eat them, seriously!!
Auntie Anne S Pretzels is a US Bakery based in Monroe, Louisiana. Auntie Anne S Pretzels is located at 4700 Millhaven Rd #2000, Monroe, LA 71203, USA.
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