Employees are VERY knowledgeable and don't give you misleading advice or care tips. Very helpful and friendly. So hard to find employees like this at other big chain stores.
I have been a Petco customer for about 2 years now. I enjoyed my previous experiences there so much I would bring my dog to the Monroe location on visits home when we moved to Houston. But our most recent visit was less than pleasant. One of the women were extremely rude and snide (Petco has apologized on her behalf). However, my dog looked AWFUL! As a repeat customer I am aware of protocol. If he's matted they'll demat him and you always pay before you get your fur baby. Well this time I paid and when I got my dog he looked HORRID!!!! he received his usual shave down on his body BUT his ears were completely shaved and he was left with about 1.5 of uneven hair on his head!!! I was so upset that i left without complaint and immediately called corporate. I do not want all of my money back because I did receive service. He was clean from his wash. But I was expecting something on behalf of that half ass cut they did on my baby. I can not say I will be back to this location. Ever! I am one person so I know I wont brrak them but they still wont get my hard earned money!!! Ps still haven't heard from a GM and I complained Monday!
Excellent Customer Service , And Beautiful Pets for sure
Awesome customer service, few weeks ago my dog had upset stomach I bought some spray and diaper which ended up not working because my dog is too big for the diapers , and the spray I didn’t like.Even though I used three of the diapers they gave me full money back after almost 2 1/2 weeks, Which I was not expecting at all I just asked to be curious. Great customer service guys.
My choice in pet care. The staff is always ready to help me with problems and knowledgeable about how to safely and successfully expand my many pretty projects. I work with special needs animals and when I come across a new problem or situation they are always there to solve my problem or suggest new ways to approach it. Love these guys.
Petco Animal Supplies is a US Store based in Monroe, Louisiana. Petco Animal Supplies is located at 4209 Pecanland Mall Dr, Monroe, LA 71203, USA.
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